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Ideal for every executive and professional that needs to master the skill of service recovery and empowerment. Teaches you how to take an unhappy customer, from hell to heaven, in 60 seconds or less. When you or your organization screw up how do you save the customer from defecting and get them to believe that you are the greatest business in the world. Chapter 1 is available to download for free as a preview of this book. Chapter1.pdf. This book is available in the following countries in different languages.
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