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Achieving Excellence Through Customer Service
| Author: |
John Tschohl |
| ISBN: |
0-9636268-4-1 |
| Price: |
$14.95 US / $20.95 Canada |
Customer service is the new standard by which consumers judge a business.
Achieving Excellence Through Customer Service reveals how to make exceptional customer service not merely a slogan but a central focus of management strategy.
It provides a complete action plan -- including tested techniques and solutions from America's top service-driven films like Federal Express and Marriot -- to quickly implement this new key to sustained profits.
Includes all the new ways to establish caring, dependable, and speedy service that brings customers back.
This book is available in the following countries in different languages.
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Thailand, Mauritus, Brunei & Indonesia (English)
SS. Mubaruk & Brothers Pte Ltd
37 Kallagng Pudding Road
# 02-08 Tong Lee Building ( Bik B )
Sinapore, 3493155/6
SINGAPORE
Phone: 65-743-4644
Fax: 65-743-4677
E-mail: yaseen@pacific.net.sg |
Worldwide (Spanish)
Grupo Editorial Pax (Mexico)
Av. Cuauhtemoc N 1430
Col. Santa Cruz Atoyac
Mexico, 03310
MEXICO
Phone: 52-5-688-4828
Fax: 52-5-605-7600
E-mail: editorialpax@mexis.com |
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Indonesia
Penerbit PT Gramedia Pustaka Utama
PO Box Plus 8888
Jakarta, Indonesia
or
Jl. Palmerah Barat 33-37, Jakarta 10270
Phone: 021-536-77834
Fax: (021)536-0315
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