the customer is boss

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Author: John Tschohl
ISBN: 0-9826369-0-3
Price: $19.95 US

Customer service is becoming more important than products and prices. The Customer Is Boss provides consumers with tips for obtaining exceptional service in terms of promptness, courtesy, convenience, product knowledge, and a service person's ability to actually solve a problem. It lists specific steps to both prevent bad service and change bad service to good service in a calm, reasoned, effective manner. Proven strategies will help consumers obtain the good customer service they deserve, while helping to secure a higher level of customer service for all.

This book is available in the following countries in different languages:

United States (English)
Best Sellers Publishing
9201 East Bloomington Freeway
Minneapolis, MN 55420
Phone: 952-888-7672
Fax: 952-884-8901
Web page:
Thailand, Mauritus, Brunei & Indonesia (English)
SS. Mubaruk & Brothers Pte Ltd
37 Kallagng Pudding Road
# 02-08 Tong Lee Building ( Bik B )
Sinapore, 3493155/6
Phone: 65-743-4644
Fax: 65-743-4677
  Worldwide (Spanish)
Ediciones Castillo
Priv. Fco. L. Rocha N3
Monterrey, 64630
Phone: 52-83-332-498
Fax: 52-83-332-804
Web page: