Loyal For Life


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Author: John Tschohl
ISBN: 0-9826369-0-3
Price: $19.95 US


Ideal for every executive and professional that needs to master the skill of service recovery and empowerment. Teaches you how to take an unhappy customer, from hell to heaven, in 60 seconds or less. When you or your organization screw up how do you save the customer from defecting and get them to believe that you are the greatest business in the world.

Chapter 1 is available to download for free as a preview of this book.
Chapter1.pdf.

This book is available in the following countries in different languages:

United States (English)
Best Sellers Publishing
9201 East Bloomington Freeway
Minneapolis, MN 55420
USA
Phone: 952-888-7672
Fax: 952-884-8901
E-mail: Ainsley@bestsellerspublishing.com
Web page: www.bestsellerspublishing.com
Indonesia
Penerbit PT Gramedia Pustaka Utama
PO Box Plus 8888
Jakarta, Indonesia
or
Jl. Palmerah Barat 33-37, Jakarta 10270
Phone: 021-536-77834
Fax: (021)536-0315